From the category archives:

Dealing with Employees

Partners, Co-Founders, Co-CEOs. Does a 50/50 split work?

by Rafi Kronzon June 2, 2011 Dealing with Employees

I recently read a post by Mark Suster, an Entrepreneur turned VC, about 50/50 partnerships in start-ups or small businesses. His take is that it’s simply a bad idea. That too many times, differences in work ethic, risk appetite, etc. cause these partnerships to fail. Fred Wilson, a prominent VC, had this reply. He feels [...]

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Much Ado about Nothing: New York Wage Theft Prevention Act

by Rafi Kronzon April 11, 2011 Dealing with Employees

There has been some panicking about this new law, which went into effect on April 9th. But after reading through the actual bill, I don’t understand why. Essentially, the law attempts to ensure that all employers do the following: 1. Clearly communicate employees’ wages, overtime policy, etc. at least once a year. 2. During each [...]

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Too much of a good thing?

by Rafi Kronzon March 31, 2011 Dealing with Employees

I rarely hear about small business owners that actually like going out and selling. Too many of us like to hide behind our products or services. Thus it was refreshing to read about this owner in the NYT who got so wrapped up in business development that she lost focus of her finances. That’s usually fixable, though, [...]

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Why does customer service in NYC suck?

by Rafi Kronzon March 22, 2011 Dealing with Employees

I recently returned from a trip to Arizona. Aside from the [insert your own joke about Arizona here], one thing that struck me was the quality of the customer service everyone we went. From In-and-Out Burger, incidentally the best fast-food burger I’ve ever tasted, to Starbucks, I was amazed at how friendly and helpful everyone [...]

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Why you should do your own sales and marketing

by Rafi Kronzon March 4, 2011 Dealing with Employees

Many entrepreneurs and small business owners, I among them, have been tempted to delegate sales and marketing responsibilities. Entrepreneur.com recently had an article about this. In my previous business this is exactly what I did. After some growth and success, my business partner and I brought in a sales person to drum up new business. Although [...]

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Snuffing out Smoking Employees

by Rafi Kronzon February 11, 2011 Dealing with Employees

The NYT reported today that a number of businesses around the country, many of them in the healthcare industry, are not allowing their employees to smoke. Anywhere. That’s right – they are testing people for nicotine, and either not hiring or firing employees who smoke. They cite rising healthcare costs and decreased productivity among smokers as [...]

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